The use of social media is not only part of everyday life but also of crises and emergencies.
Many studies focus on the concrete use of social media during a specific emergency, but the …

Social media is much just used for private as well as business purposes, obviously, also
during emergencies. Emergency services are often confronted with the amount of …

Various studies show that social media is used in emergencies–and that in spite of possible
challenges for emergency services, beneficial use cases can be identified. However …

Finding a way to ensure an effective use of social media has become increasingly important
to emergency services over the past decade. Despite all efforts to determine the utility of …

Learning and understanding what happened before, during, and after a crisis is extremely
important for the improvement of the response process. For this purpose, social media has …

Over the last decade, we have seen that social media services have been widely adopted to
communicate with friends or family members, and to generate and consume information. It is …

Social media is increasingly being used during emergencies. Most available studies are
focused on how citizens and/or authorities use these technologies in concrete events …

The possibility of crowdsourced information, multi-geographical and multi-organisational
information flows during emergencies and crises provided by web 2.0 tools are providing …

Purpose The use of social media in crisis communication is growing and spreading in an
instantaneous speed. The social media technology enables immediate information sharing …

Purpose This paper offers an empirical overview of European emergency managers'
institutional arrangements and guidelines for using social media in risk and crisis …