This patent is Subject to a terminal dis claimer. A method and system (100) establishes voice
communica tions between a computer operator (102) and an agent (104)(21) Appl. No …

57 ABSTRACT A method and system (100) establishes voice communica tions between a
computer user (102) and an agent (104) of a busineSS Over a computer network, Such as …

(57) ABSTRACT A method and system (100) establishes voice communica tions between a
computer operator (102) and an agent (104) of a business over a computer network, Such …

(57) ABSTRACT A method and system (100) establishes voice communica tions between a
computer operator (102) and an agent (104) of a busineSS over a computer network, Such …

Appl'NO" 08/702'306 Coordination of information at the network-based level (22) Filed: Aug.
23, 1996 between call centers connectable over a telecommunications network, such as the …

Witte, Long Valley, an of N1 A netWork-based method for Initiating and completing a voice
telephony call via the Internet comprises the steps of [73] Assignee; AT&T Corp” New York …

US7050426B2 - Method and system for routing calls from a standard telephone device to a
voice over internet protocol network - Google Patents US7050426B2 - Method and system for …

See application file for complete search history. by the audio indicia, the telephone number
or URL of the selected link is transmitted to the browser controller. The (56) References …

US6690672B1 - Method and apparatus for placing an intelligent telephone call using an
internet browser - Google Patents US6690672B1 - Method and apparatus for placing an …

The present invention provides a method and apparatus for an operator to Send Web pages
to a customer, without the client having to enter the URLs of the pages to be sent. The …