An Internet customer service system (10) includes a product database (22) storing product
data (24, 26, 28, 30) associated With products available to a customer. The system (10) also …

A customer support system provides a customer support service with respect to a consumer
product using an Internet. The customer support system includes a customer support server …

CE: CE, ME addition, a customer service representative can provide real-time updates to the
customized webpage when the OTHER PUBLICATIONS customer contacts a customer …

The present invention relates to a System and method for providing customer Support
Services using a network based database, and more Specifically, to an application that col …

A web based agent backed system provides sales and service and sales support for a
company. The system includes a call center computer (112) coupled to the Internet (or …

(57) ABSTRACT A method and system (100) establishes voice communica tions between a
computer operator (102) and an agent (104) of a busineSS over a computer network, Such …

BACKGROUND OF THE INVENTION The Internet has made it convenient for merchants to
sell products and provide customer Service on-line. For example, many merchants have …

(57) ABSTRACT A method and system (100) establishes voice communica tions between a
computer operator (102) and an agent (104) of a business over a computer network, Such …

SUMMARY OF THE INVENTION A web-based customer check-in system and method allows
customers to view estimated wait times at a plurality of ser vice providing locations in order …

4,634,845. A 1/1987 Hale et al................... 235/350 4,694,397 A 9/1987 Vignola(57)
ABSTRACT 4,700,055 A 10/1987 Kashkashian, Jr........... 235/379 4,722,054 A 1/1988 …