The set-off of the financial crisis in 2007, as well as the natural dynamics of the banking
sector, have determined a fierce competition within the banking industry. The Romanian …

Information technology has made enormous changes in to the way in which the business
enterprises operate today. This is very much true for service industries like banks which …

The banking industry is expected to be a leading player in ebusiness. Banks have
established an Internet presence with various objectives. Most of them are using the Internet …

ABSTRACT E-banking is the remote delivery of new and traditional banking products and
services through electronic channels. It allows customers to conduct financial transactions …

The primary purpose of this paper is to identify the determinants of the factors influencing
customer satisfaction and customer loyalty in the e-banking of commercial banks of …

Customer satisfaction is one of the major factors to measure the performance of banks. This
paper presents the impact of e-services on customer satisfaction. A comparative study of …

This study evaluates major factors (ie service quality, brand perception and perceived value)
affecting on customers' satisfaction in e-banking service settings. This study also evaluates …

Under the conditions of increased competition, imperatives for banking institutions are
focusing on the provision of better quality services, meeting the needs of clients and …

Due to the burgeoning development of electronic commerce (e-commerce), the broader
applications of emerging service-Internet baking (e-banking) services have been introduced …

Purpose–The aim of this paper is to contribute to the field of satisfaction research from the
perspective of electronic banking users; a topic of great interest to the business strategies of …