The paper explores the emergence of street-level public service integration in eight cities, in
five countries using a new framework: services-as-a-system to explore new public …

The 'modernization'of British public services seeks to broaden public sector governance
networks, bringing the views of third sector organizations, the public and service users …

Service integration is a global trend aiming to create partnerships, cost-effectiveness and
joined-up working across public and third sector services to support an ageing population …

This paper addresses a service approach in public management by highlighting the
insufficiently explored concept of resource integration. Specifically, we identify the actors …

The world is changing rapidly. We face increasing and new social needs such as ageing
populations; mass immigration; the rise of long-term, chronic health conditions such as …

Discussion: Although integration efforts progressively transformed Québec's health and
social services system, embedded bureaucracies impeded the realisation of these projects …

Over the past decade, the pursuit of citizen-centred service, combined with rapid advances
in information and communication technologies, has stimulated innovative approaches to …

Public services are one of the fundamental tools for value creation and exchange, as well as
their considerable implications for research, practice, societal well-being, public policy and …

The causes and effects of marketization of public services have been analysed extensively
in the literature, but there is relatively little research on how those policies impact on the …

This working paper explores sociological theories of institutional change to consider how
service co-production, involving organised communities and state agencies, can influence …