The rapid technological developments in the world have led to the tendency of institutions to
use them to increase the efficiency of their services in order to reach the aspirations of …

Self-service technologies enable companies to reduce their costs and help them provide a
better quality service. By deploying self-service technology companies can apply the …

This study aims to analyze a person's intention in using self-service technology (SST)
services during the pandemic COVID-19. Where this time, raising problems one of the social …

The smart products or smart device, are updated from normal products by implanting
electronic chips and system, connecting to the Internet or other devices, and users have to …

Self-service technologies are gateways that allow clients to use services, which are
efficiently provided without the assistance of service employees. Self-service technology has …

Self-service technology (SST) has been widely adopted by service oriented companies in
different settings, such as hotel, restaurant, and airport. Although customers are less hesitant …

Technological enhancements bring more convenience to customers by providing
opportunities to do various service transactions through Self Service Technologies (SSTs) …

Purpose: The aim of this study is to see how consumers' expectations and experiences of
self-service technologies can affect the total perceived quality of service encounters Method …

This conceptual study highlights the relationship between several variables that influence
consumer's intention to use self-service technologies in tourism and hospitality industry. With …

Purpose-This study set out to understand the phenomenon of human interaction during
usage of Self-service technology. The quantitative research method was utilized for this …