[HTML][HTML] Investigating the effects of smart technology on customer dynamics and customer experience
Increased use of smart technologies by customers is leading to recognition of their influence
on the shopping experiences of customers by practitioners. However, the academic …
on the shopping experiences of customers by practitioners. However, the academic …
Constituents and consequences of smart customer experience in retailing
Smart retail technologies have the potential to improve the customer retail experience by
providing superior and personalized retail services. However, when shoppers have to deal …
providing superior and personalized retail services. However, when shoppers have to deal …
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness
With the rapid diffusion of smart technologies, a new retail mode, the smart shop, has
received increasing attention from both academia and practitioners in the 5G era. However …
received increasing attention from both academia and practitioners in the 5G era. However …
Consumer-computer interaction and in-store smart technology (IST) in the retail industry: the role of motivation, opportunity, and ability
Recent advances in technology have led to the emergence of smart technology systems in
brick-and-mortar stores. This study aims to explore the factors that influence customer …
brick-and-mortar stores. This study aims to explore the factors that influence customer …
[HTML][HTML] Generation Z consumers' expectations of interactions in smart retailing: A future agenda
Retailing is witnessing a transformation due to rapid technological developments. Retailers
are using smart technologies to improve consumer shopping experiences and to stay …
are using smart technologies to improve consumer shopping experiences and to stay …
A multi-method approach to examining consumer intentions to use smart retail technology
This study examines the antecedents and consequences of customers' intentions to use
smart retail technology (SRT), specifically Smart Retail Carts. We propose that perceived …
smart retail technology (SRT), specifically Smart Retail Carts. We propose that perceived …
Factors influencing technology adoption amongst small retailers: insights from thematic analysis
Purpose The present study aims to understand small retailers' current use of various low-
cost technologies and the factors responsible for small retailers' adoption. Furthermore …
cost technologies and the factors responsible for small retailers' adoption. Furthermore …
The impact of the quality of intelligent experience on smart retail engagement
X Fan, N Ning, N Deng - Marketing Intelligence & Planning, 2020 - emerald.com
Purpose Previous studies have considered customers' psychological responses to
intelligent retail technology adoption, but have not considered how technology integration …
intelligent retail technology adoption, but have not considered how technology integration …
Understanding the customer experience with smart services
L Gonçalves, L Patrício, J Grenha Teixeira… - Journal of Service …, 2020 - emerald.com
Purpose This article provides an in-depth understanding of customer experience with smart
services, examines customer perceptual responses to smart and connected service …
services, examines customer perceptual responses to smart and connected service …
Consumer adoption of smart in-store technology: assessing the predictive value of attitude versus beliefs in the technology acceptance model
HY Kim, JY Lee, JM Mun… - International Journal of …, 2017 - Taylor & Francis
An explosion of smart technologies provides fashion retailers with innovative ways to
transform the shopping experience and capitalise on strategic opportunities. Due to the fast …
transform the shopping experience and capitalise on strategic opportunities. Due to the fast …