Customer satisfaction is one of the major factors to measure the performance of banks. This
paper presents the impact of e-services on customer satisfaction. A comparative study of …

Today's world is one with increasing online access to services. One part of this which is
growing rapidly is online banking. Combined with online retailers there is a lot of money …

New channels used to offer banking services will drive the growth of banking industry
exponentially in the future by increasing productivity and acquiring new customers. During …

Information technology has made enormous changes in to the way in which the business
enterprises operate today. This is very much true for service industries like banks which …

Indian banking sector act as a backbone of the Indian economy. Most of the banks are
offering contemporary services to its customers. Every bank is trying to maximize its profit by …

E-Banking is your personal banking service on the Internet, protected with bank identifiers. It
is available anywhere, anytime. E-Banking allows you to pay invoices to Finnish and foreign …

E-banking is the provision of banking service through electronic channels and the customer
can access the data without any geographical and time limitation. The new technology …

Now a day, banking industry in India are rapidly increasing their reach and enhancing their
services levels through the extensive use of internet banking. The internet banking services …

Purpose–This study aims to determine the effects of service quality dimensions on customer
satisfaction in Pakistan by using the SERVQUAL model. Design/methodology/approach–A …

E-Banking is about using the infrastructure for digital age to create opportunities, both local
& global. IT enables the dramatic lowering of transaction cost and the creation of new types …