(56) References Cited An apparatus and method for online advice customer rela US
PATENT DOCUMENTS tionship management are described. The method includes the …

0002 The nature of the advice business is changing. New kinds of business organizations
are emerging as employees seek greater flexibility through working independently. Large …

SUMMARY OF THE INVENTION 0005 Embodiments of the present invention provide a
System, method, apparatus, means, and computer program code for facilitating …

US PATENT DOCUMENTS 4,313,035 A 1, 1982 Jordan et al. 4,577,065 A 3/1986 Frey et al.
4,631,428 A 12/1986 Grimes 4,645,873. A 2f1987 Chomet 4,677,434 A 6, 1987 Fascenda …

This invention provides for a method of (or apparatus for) facilitating the delivery of advice to
consumers using a server unit which can store and display the names and characteristics of …

(57) ABSTRACT A method and apparatus for a netWork based customer service is provided.
In response to a client requesting help, a menu including three levels of interaction is …

BACKGROUND [0002] The process of obtaining consumers for profes sional service
providers is a frequently complex process that involves several steps. Consumers are …

(57) ABSTRACT A method and apparatus are described for ensuring a real time connection
between users and selected service providers using voice mail. The system enables …

The present disclosure relates to a system and method for providing personalized customer
Support. The method compriseS receiving information from a customer, evaluating the …

A system and method for routing customer requests to advisors is disclosed. The system and
method comprises at least one customer server process for receiving customer requests and …