In the contemporary business landscape, the evaluation of customer satisfaction plays a
pivotal role in assessing the effectiveness of AI-powered services. This empirical study …

Artificial intelligent (AI) service applications are becoming increasingly pervasive in our
everyday life. We use them to find places to go, to choose what to watch, and to decide what …

Artificial intelligence (AI)-powered service innovation (eg, OpenAI's ChatGPT, Google's Bard
and Microsoft's Sydney) has become one of the most significant determinants of firms' …

Artificial intelligence (AI) has brought about a transformative impact on service firms across
industries, revolutionizing their operations and presenting new avenues for growth by …

Artificial intelligence service agents (AISA), such as chatbots and virtual assistants, are
becoming increasingly pervasive in service. Research to date has not adequately …

Companies across industries are embracing artificial intelligence (AI) to create more
frictionless and memorable customer service experiences. However, successfully …

In the era of the digital economy, the rapid development and integration of next-generation
information technologies, particularly Artificial Intelligence (AI), have fundamentally altered …

Purpose Service providers and consumers alike are increasingly adopting artificial
intelligence service agents (AISA) for service. Yet, no service quality scale exists that can …

Purpose Co-creation of services (CCOS) is a collaborative strategy that emphasises
customer involvement and their expertise to increase the value of the service experience. In …

Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly
implemented in service industries, and are having a great impact on service operations and …