Although companies have widely deployed service robots with affective human-likeness,
scant attention has been paid to their negative effects on consumer satisfaction. We adopt a …

Social service robots are gradually entering into shopping malls to provide guidance and
information services to the consumer customers. Earlier literature has reported that usually …

This study investigated the influence of customers' mistrust, complexity, and fear of financial
loss on their irritation levels when interacting with robots. Festinger's Theory of cognitive …

This paper investigates the structural connections between hotel customers' general
perceptions of technology, their perceptions toward service robots, emotions expectations …

Interactions between consumers and humanoid service robots will soon be part of routine
marketplace experiences. It is still unclear, however, whether consumers might react …

Purpose This study aims to explore how perceived anthropomorphism, perceived warmth,
and customer–artificial intelligence (AI) assisted exchange (CAIX) of service robots affect …

While consumer acceptance of anthropomorphized robots has gained significant attention,
limited research has examined the effectiveness of anthropomorphizing robots from a social …

The objective of this study was to understand how consumers react and respond to a service
experience provided by the robot, Pepper. To form our predictions, we applied and tested an …

Drawing upon the theory of human–robot interaction (HRI), this study examined the relations
among perceived characteristics of fashion robot advisors (FRAs), consumers' negative …

With the advancement of artificial intelligence technology, service robots have become
increasingly prevalent in various consumption scenarios. While prior studies have …