The purpose of this study is to develop a model for designing healthcare service based on
the patient experience. Specifically, this paper views patient's experiences as an essential …

Purpose The purpose of this paper is to test what experience value factors are required to
constitute customer value co-creation behavior. Design/methodology/approach The authors …

Purpose Nowadays, international healthcare agendas are focused on patient centeredness.
Policies are aimed at improving patient's satisfaction by enhancing patient empowerment …

The concepts of value co-creation and SD logic have been widely used in industrial
services. However, their application in healthcare services still remain in the theoretical and …

Purpose–The purpose of this paper is to investigate value co-creation processes from the
focal dyad of the patient and the physician and how their experiences in the consulting room …

Considering the increasing conceptualization of value co-creation, this study seeks to
empirically understand the value co-creation process through a phenomenological …

This study explores the transformation of value creation into value co-creation and how the
digitization of services plays a key role in this transformation within the health-care sector …

Value co-creation is an important aspect of innovation in organizations, especially in the
healthcare industry. The purpose of this paper is to examine the effects of key value co …

Purpose Patient experience is a complex multidimensional phenomenon that has been
linked to constructs that are also complex to conceptualize, such as patient-centeredness …

Purpose The study aims to provide an exploratory investigation of the magnitude of the
customer-centric approach in the specific area of healthcare as a contribution to the scarce …