[PDF][PDF] Data mining methods and techniques for online customer review analysis: A literature review

A Dahiya, N Gautam, PK Gautam - Journal of System and Management …, 2021 - aasmr.org
Data mining is an older term but is gaining importance in today's world. It is an art of
extracting hidden information from the large data sets. Sometimes it can be described as a …

Knowledge Discovery from Online Reviews

J Wu, T Yang - Knowledge Technology and Systems: Toward …, 2023 - Springer
Online reviews have become an important information source which are helping consumers
to decide which products to buy and also sellers to understand the buying behavior of …

Application of social media analytics: A case of analyzing online hotel reviews

W He, X Tian, R Tao, W Zhang, G Yan… - Online Information …, 2017 - emerald.com
Purpose Online customer reviews could shed light into their experience, opinions, feelings,
and concerns. To gain valuable knowledge about customers, it becomes increasingly …

Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis

MG Majumder, SD Gupta, J Paul - Journal of Business Research, 2022 - Elsevier
Online customer reviews, considered as electronic word of mouth, have become very useful
in the era of e-commerce as they facilitate future purchase decisions. The present study …

Customer Review Analysis: A Systematic Review

S Davis, N Tabrizi - … IEEE/ACIS 6th International Conference on …, 2021 - ieeexplore.ieee.org
Due to the continuous growth of E-Commerce platforms, more and more data is becoming
widely available. Almost every online transaction, from buying products on Amazon to …

Customer knowledge discovery from online reviews

W You, M Xia, L Liu, D Liu - Electronic Markets, 2012 - Springer
The explosive growth of Chinese electronic market has made it possible for companies to
better understand consumers' opinion towards their products in a timely fashion through …

[PDF][PDF] Role of Online Product Reviews and Text Mining in Development of New Generation Products.

S Güneş, A Toğay - Online Journal of Art & Design, 2022 - researchgate.net
In the era of Big Data, with the advances in e-commerce, users, rather than producers, tend
to pioneer to express to-be-improved product features with online product reviews. Although …

Natural language processing for analyzing online customer reviews: A survey, taxonomy, and open research challenges

N Malik, M Bilal - PeerJ Computer Science, 2024 - peerj.com
In recent years, e-commerce platforms have become popular and transformed the way
people buy and sell goods. People are rapidly adopting Internet shopping due to the …

Enhanced Text Mining Approach for Better Ranking System of Customer Reviews

R Sandhu, A Singh, M Faiz, H Kaur… - … Biometric and Machine …, 2023 - Wiley Online Library
Most customers say that online reviews influence their decisions to purchase a new product.
Therefore, it is no exaggeration to say that online reviews are critical to the success of a …

The use of topic modeling in mining customers' reviews

SF Eletter, KI AlQeisi, GA Elrefae - 2021 22nd International …, 2021 - ieeexplore.ieee.org
Social media is becoming one of the most influential tools in this century. Users of social
media platforms generate a vast amount of content that can be used by the end user to …