This article examines the transformation of service systems through actors' resource
integration and value cocreation in contention. It is based on a netnographic study focusing …

Purpose–The aim is to introduce a sociological perspective on resource integration and
value co-creation into service research using a service systems approach. Methodology …

Over the last few decades, there have been significant shifts in the academic
conceptualization of value creation and markets. The first is a move away from viewing them …

Service Systems Implementation provides the latest applications and practices aimed at
improving the key performance indicators of service sytems, especially those related to …

We live in and interact with many service systems in our daily life. As it matures, the service
science community is gradually becoming increasingly focused on the study of holistic …

This study seeks to define and conceptualize the role of social platforms in transforming
service ecosystems. The study explores how prime social movers use social platforms to …

The increasing complexity and human centeredness of service systems raises new
challenges to decision makers, requiring the integration of multidisciplinary efforts while …

Purpose: This conceptual paper will explore the application of an aspect of systems theory,
the Law of Requisite Variety (LRV) to service organisations. Design/methodology/approach …

Systems, networks, and ecosystems in service research | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search …

In the last three decades, the world economic landscape has changed at a fast pace shifting
from manufacturing to the provision of services. In fact, the service sector is the strongest …