This paper proposes an anthropology of services with implications for service science and
design. Contemporary services are often presented as a rupture with previous economic …

This book explores the possibility for an anthropology of services and outlines a practice
approach to designing services. The reader is taken on a journey that Blomberg and Darrah …

This special issue is dedicated to Emerging Issues in Service Design. The title
acknowledges that service design, though still a young area of research, practice and even …

Service design is an emerging design practice with an interdisciplinary heritage. Most
previous research has been based on what service designers do; with the increased …

One ongoing debate in service design concerns what can and/or should be designed when
working with services. I argue that, as service design grows both academically and in …

This paper makes a contribution to the current conceptualisation of service as a design
material from three different perspectives. We use definitions of the term material, the …

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing
and can do for services, and how this connects to existing fields of knowledge and practice …

Whilst attention has been given to the sacred in consumer behaviour, often highlighting its
potential for meaningful experiences and customer loyalty, little research has been …

This paper considers different ways of approaching service design, exploring what
professional designers who say they design services are doing. First it reviews literature in …

What do we mean if we say that a service design work is an example of good design? This
paper presents a provisional typology for the ways in which a service design proposal can …