In recent years, the concept of customer loyalty has become increasingly popular. Both
academics and practitioners regard customer loyalty as being fundamental to a company's …

In today's globalised and borderless market, quality and productivity are essential for the
survival and growth of any organisation. Both these factors depend mainly on the attraction …

The aim of this research is to examine the mediating roles of customer satisfaction and
customer trust on the relationship between service quality and customer loyalty in Jordan's …

The trust-commitment challenge in service quality-loyalty relationships | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search The …

Objective: The main purpose of this study is to examine the effects of service quality
dimensions on customer satisfaction and service loyalty in telecom industry …

The main objective of this paper is to contribute to the existing research by studying the
models having linkages between service quality, customer satisfaction and customer loyalty …

As organizations become increasingly customer focused and driven by customer demands,
the need to meet the customers' expectations and retain their loyalty becomes more critical …

Marketing academics and practitioners generally agree that customer loyalty is vital to
business success. There is less agreement on the factors that determine customer loyalty …

In recent research on service quality it has been argued that the relationship between
perceived service quality and service loyalty is an issue which requires conceptual and …

This study sheds light on customer loyalty based on three groups of factors (customer,
service provider, and environment). Noting the diversity of the effects of customer loyalty …