Purpose The purpose of this paper is to investigate how the CARTER model impact on
attitudinal loyalty in Islamic banks. Design/methodology/approach The paper presents …

The main objective of this paper is to investigate how service quality and customer
satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper …

Providing quality services is one strategy to achieve business success in the service sector,
especially regarding customer satisfaction and loyalty. This study aims to understand the …

Purpose This study aims to examine the factors that lead to loyalty in bank customers. It
establishes a relationship of service quality (SQ) with satisfaction and attitude that leads to …

This study attempts to examine the impact of service quality on customer loyalty and
customer satisfaction using the SERVQUAL model for four main Islamic banks in the …

Purpose–The purpose of this paper is to identify the determinants of consumer loyalty in
Islamic and conventional banks in the United Arab Emirates (UAE). The study has relevance …

This study attempted to determine the factors that affecting loyalty among the Islamic
banking customers. Data for the research were collected through a survey of customers of 2 …

Banks are economically significant. Malaysian Islamic banks operate in a competitive
environment, creating the perception that a bank's sustainability and effectiveness can only …

Purpose There are two primary objectives of the research. Firstly, the study aims to explore
the service quality dimension of Indonesian Islamic banking using a CARTER model …

The aim of this study is to determine the role of service quality, customer satisfaction and
bank image on customer loyalty and recommendation of the Islamic banks in Palestine. The …