This article provides a quantitative review of the link of emotional labor (emotion–rule
dissonance, surface acting, and deep acting) with well-being and performance outcomes …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

In response to 2 areas for development in the emotional labor literature—(a) the
contemporaneous associations between emotional labor and affective reactions, and (b) …

The past four decades of scholarship on emotional labor—the regulation of feelings and
expressions performed to fulfill interpersonal work role expectations—has transformed our …

This survey study of 176 participants from eight customer service organizations investigated
how individual factors moderate the impact of emotional labor strategies on employee well …

Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

This article conceptualizes the emotional labor construct in terms of four dimensions:
frequency of appropriate emotional display, attentiveness to required display rules, variety of …

This book reviews, integrates, and synthesizes research on emotional labor and emotion
regulation conducted over the past 30 years. The concept of emotional labor was first …

Emotional labor can be defined as the degree of manipulation of one's inner feelings or
outward behavior to display the appropriate emotion in response to display rules or …