E-learning service delivery quality: a determinant of user satisfaction

AY Alsabawy, A Cater-Steel, J Soar - … management systems and …, 2013 - igi-global.com
E-learning systems have received considerable attention from researchers, educational
institutions, and organisations for their anticipated benefits. The objective of e-learning …

Identifying the determinants of e-learning service delivery quality

AY Alsabawy, A Cater-Steel… - Proceedings of the 23rd …, 2012 - research.usq.edu.au
In recent years, many universities and educational institutions have made considerable
investments in e-learning systems. These are systems that deliver educational services via …

Modelling perceived e-learning service quality, student satisfaction and loyalty. A higher education perspective

P Dangaiso, F Makudza, H Hogo - Cogent Education, 2022 - Taylor & Francis
Blended e-learning has become a common phenomenon in higher education globally. Most
affluent economies embraced e-learning by design through strategic moves to augment their …

Factors determining e‐learning service quality

MA Uppal, S Ali, SR Gulliver - British journal of educational …, 2018 - Wiley Online Library
Abstract e‐Learning courses are fast becoming common‐place, yet the success of these
online courses varies considerably. Since limited research addresses the issue of e …

Development and validation of an instrument to measure student perceived e-learning service quality

L Pham, K Kim, B Walker, T DeNardin… - Research Anthology on …, 2022 - igi-global.com
While universities have been trying to focus their resources and attention on improving e-
learning, many universities seem to be lagging behind students' increasing demands and …

Measuring e-learning systems success

AY AL-Sabawy - 2013 - research.usq.edu.au
The education sector has been radically affected by developments in information
technology. In the education arena, substantial funds have been invested in the systematic …

Conceptual model of user satisfaction as mediator of e-learning services and system quality on students' individual performance

MH Riandi, H Respati… - International Journal of …, 2021 - journal.ijresm.com
This study aims to collect the required information to construct a conceptual model to
measure e-learning information system success in higher education setting. The …

Key factors in learners' satisfaction with the e-learning system at the University of Dar es Salaam, Tanzania

JS Mtebe, C Raphael - Australasian journal of educational technology, 2018 - ajet.org.au
This study aimed to identify key factors that have an influence on learners' satisfaction with
the e-learning system at the University of Dar es Salaam, Tanzania, using a modified …

An Exploratory Case Study on the Effects of E-Service Quality on Student Satisfaction and Retention

A Kundu - International Journal of Virtual and Personal Learning …, 2022 - igi-global.com
The aim of this study was to explore the effects of e-service quality on student satisfaction
and retention. It reports an exploratory case study conducted on 50 purposively selected …

Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam

L Pham, YB Limbu, TK Bui, HT Nguyen… - International journal of …, 2019 - Springer
Prior studies on e-learning service quality were conducted mainly in developed countries;
however, little effort has been made in emerging countries. This study examines the …