Intention to use analytical artificial intelligence (AI) in services–the effect of technology readiness and awareness

C Flavián, A Pérez-Rueda, D Belanche… - Journal of Service …, 2022 - emerald.com
Purpose The automation of services is rapidly growing, led by sectors such as banking and
financial investment. The growing number of investments managed by artificial intelligence …

Consumer acceptance and adoption of AI robo-advisors in fintech industry

AA Sabir, I Ahmad, H Ahmad, M Rafiq, MA Khan… - Mathematics, 2023 - mdpi.com
Artificial intelligence (AI) has provided significant help in many fields of life. This study
proposed a framework that helped in understanding customers' attitudes about the adoption …

A study of employee acceptance of artificial intelligence technology

Y Choi - European Journal of Management and Business …, 2021 - emerald.com
A study of employee acceptance of artificial intelligence technology | Emerald Insight Books
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Antecedents of intention to adopt artificial intelligence services by consumers in personal financial investing

G Atwal, D Bryson - Strategic Change, 2021 - Wiley Online Library
Antecedents of intention to adopt artificial intelligence and robo‐advisory services from the
German private investors' perspective may guide future adoption behavior. This paper raises …

In companies we trust: consumer adoption of artificial intelligence services and the role of trust in companies and AI autonomy

DA Frank, LF Jacobsen, HA Søndergaard… - … Technology & People, 2023 - emerald.com
Purpose Companies utilize increasingly capable Artificial Intelligence (AI) technologies to
deliver modern services across a range of consumer service industries. AI autonomy …

Consumers acceptance of artificially intelligent (AI) device use in service delivery

D Gursoy, OH Chi, L Lu, R Nunkoo - International Journal of Information …, 2019 - Elsevier
This study develops and empirically tests a theoretical model of artificially intelligent (AI)
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …

[PDF][PDF] Adoption of AI-enabled Robo-advisors in Fintech: Simultaneous Employment of UTAUT and the Theory of Reasoned Action

T Roh, BI Park, SS Xiao - Journal of Electronic Commerce …, 2023 - researchgate.net
In fintech, robo-advisors are a helpful technology for users desiring to use financial services
remotely; as such, robo-advisors are being used by an increasing number of users …

Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services

L Zhang, I Pentina, Y Fan - Journal of Services Marketing, 2021 - emerald.com
Purpose This study aims to investigate the differences in consumers' perceptions of trust,
performance expectancy and intention to hire between human financial advisors with …

Investor's perceptions on artificial intelligence (AI) technology adoption in investment services in India

R Manrai, KP Gupta - Journal of Financial Services Marketing, 2023 - Springer
The purpose of this paper is to investigate the investor perception toward artificial
intelligence (AI)/Robo advisory services and factors influencing behavioral intention to adopt …

Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers

D Belanche, LV Casaló, C Flavián - Industrial Management & Data …, 2019 - emerald.com
Purpose Considering the increasing impact of Artificial Intelligence (AI) on financial
technology (FinTech), the purpose of this paper is to propose a research framework to better …