Purpose–This study aims to examine the effect of service quality on customer satisfaction
and the impact of customer satisfaction on customer loyalty among banking service users in …

This study aims to analyze the effect of service quality toward satisfaction and customer
loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer …

Abstract Service quality and customer satisfaction are parts of factors that influence customer
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …

The aim of this study is to establish understanding of a mediating effect of customer
satisfaction on service quality satisfaction and customer loyalty relationship in Malaysian …

The emergence of digital banks in Indonesia, such as Blu by BCA, Bank Jago, Allo Bank,
and Bank Neo Commerce has been driven by the positive response from the public and the …

In today's competitive business environment, firms are continuously seeking for methods to
acquire a competitive advantage and assure long-term success by using proven techniques …

Currently all over the world, both for consumer goods, manufactured goods, and service
goods are facing the most difficult times in world history, namely the increasingly tight …

Many banks in Indonesia have been conducting surveys to customers related to services at
branch offices (Branch Service Quality) and Customer Engagement with results that …

The objective of this research is to investigate service quality attributes along with a measure
of perceived value and satisfaction to determine the direct and indirect effect on bank …

This study aims to analyze the influence of service quality on customer loyalty at PT. BNI
(Persero), Tbk USU Medan. This study used a quantitative approach with an explanatory …