Continuous innovation in technology conveys the consumers' shopping experience by the
concept of shopping: anytime, anywhere, through mobile devices, tablets, personal laptops …

The purpose of this study is to clarify whether there are relationships among the four key
factors contributing to the success of e-business: e-service quality, e-trust e-customer …

Purpose The purpose of this paper is to examine the dimensions of e-service quality, its
effects on e-satisfaction and e-trust and its impact on behavioural and attitudinal loyalty in …

Purpose The purpose of this study is to investigate the impact of e-service quality and e-trust
on customer e-satisfaction and, subsequently, on customer e-loyalty towards a website in …

Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shopping
in Pakistan using “ES-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e …

Literature exists granted electronic service quality delivery through Websites is a
fundamental approach to success. Toward providing superior service quality, decision …

This study explores the mediating role of e-satisfaction during the pandemic on the
relationship between e-service quality and e-loyalty of banking customers in Pakistan. The …

The important influence of e-service quality (e-SQ) on customer satisfaction and loyalty has
been demonstrated in many contexts, but has not been examined in telecom settings yet …

Despite a plethora of research studies on service quality, in general, and electronic (e)
service quality, in particular, studies often focus on either understating the dimensions of e …

This paper analyzes the role of online satisfaction and e-trust as mediators in the
relationship between electronic service quality (e-SQ) and online loyalty (integrating …