Understanding consumer emotions arising from robot-customers encounters and shared
through online reviews is critical for forecasting consumers' intention to adopt service robots …

Astoundingly, recent technological advancements have enabled robots to display emotions.
Yet, while emotional expression is valued in the field of service, understanding emotions in …

Robots and artificial intelligence are essential to the future of the hospitality industry, and
they are receiving increasing interest from hotel managers and researchers. However, the …

Abstract Service robots (SRs) are fast becoming the source of automated service delivery
processes and personalized frontline customer experiences in service firms. This study …

The interaction with social robots is supposed to be a unique and emotionally charged
activity. Based on the diffusion of innovations literature, subjective feelings represent a driver …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …

Purpose The purpose of this study is to explore consumer reviews with robotics based on
the five dimensions for evaluating user experiences (ie embodiment, emotion, human …

Service robots are taking over the frontline. They can possess three types of artificial
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …

Humans in hospitality areas are being replaced by robot concierges, delivery robots,
chatbots, and information assistants through a variety of devices, for example, mobile apps …

Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …