Traditional User Experience (UX) research provides insights into situated uses of products,
or reflections after their use, but tells us little about how products are experienced before …

In this study, we explore how designers made sense of user narratives that are generated
through casual conversations in the context of discursively informed design. Our aim is to …

This paper discusses the challenges faced by design when it seeks to empathise with future
contexts of life and society. It presents a design-led futures framework that outlines …

Excellence in design is about more than the final product itself. It is about creating positive,
rich and meaningful user experiences. Consumers are ever mindful that the products we …

Understanding the needs and aspirations of a suitable range of users during the product
design process is an extremely difficult task. Methods such as ethnographic studies can be …

This paper presents two respective case studies which demonstrate how visual research
methods can elicit a deep understanding of the needs of potential end users and drive …

Designing for the future needs of people requires designers to develop an extensive
research skill set and user-centred mindset. As our global community faces the …

User experience (UX) research in the design of technology products utilizes human-
centered design (HCD) methods to summarize and explain pertinent information about end …

In today's globalizing world an increasing number of companies design products and
services for overseas markets and users. Designers face the challenge of creating solutions …

Anticipation of future product use is a persistent issue in User-Centered Design. In this
paper, we argue that one obstacle to early integration of use analysis in innovation design is …