Emotional labor, burnout, and inauthenticity: Does gender matter?

RJ Erickson, C Ritter - Social psychology quarterly, 2001 - JSTOR
A number of researchers have examined the conditions under which individuals perform
emotional labor and the effects of such labor on psychological well-being. Much of this …

The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being

K Pugliesi - Motivation and emotion, 1999 - Springer
Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

Emotional labor and burnout: Comparing two perspectives of “people work”

CM Brotheridge, AA Grandey - Journal of vocational behavior, 2002 - Elsevier
Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

The psychosocial consequences of emotional labor

AS Wharton - The annals of the american academy of …, 1999 - journals.sagepub.com
Understanding the psychological consequences of emotional labor for workers has been an
ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking …

Emotional labor in American professors.

KT Mahoney, WC Buboltz Jr, JE Buckner V… - Journal of …, 2011 - psycnet.apa.org
An online survey was conducted on a national sample of United States professors to
examine emotional labor and its relationship to work outcomes. Participants were queried …

Is emotional labor more difficult for some than for others? A multilevel, experience‐sampling study

TA Judge, EF Woolf, C Hurst - Personnel psychology, 2009 - Wiley Online Library
In response to 2 areas for development in the emotional labor literature—(a) the
contemporaneous associations between emotional labor and affective reactions, and (b) …

Emotional labor as a potential source of job stress.

PK Adelmann - 1995 - psycnet.apa.org
Abstract focus [on] whether emotional labor is a potential source of employee job
stress/developed a measure of emotional labor in a sample of workers employed in an …

[图书][B] Emotional labor and employee well-being

PK Adelmann - 1989 - search.proquest.com
For many American workers, emotional labor (manifestation or suppression of emotional
expression or feeling) is as much a requirement of the job as physical or mental labor. Yet …

The primacy of perceiving: emotion recognition buffers negative effects of emotional labor.

MN Bechtoldt, S Rohrmann, IE De Pater… - Journal of Applied …, 2011 - psycnet.apa.org
There is ample empirical evidence for negative effects of emotional labor (surface acting and
deep acting) on workers' well-being. This study analyzed to what extent workers' ability to …

Service with a smile: do emotional intelligence, gender, and autonomy moderate the emotional labor process?

HAM Johnson, PE Spector - Journal of occupational health …, 2007 - psycnet.apa.org
This survey study of 176 participants from eight customer service organizations investigated
how individual factors moderate the impact of emotional labor strategies on employee well …