This study examines the relationships among relevant service quality dimensions of Internet
service providers (ISP) and their customers' perceived value, trust and commitment. Data …

Purpose–This study aims to investigate the antecedents to service quality and their
relationship with affective evaluations of customers of internet service providers (ISPs) in …

This study attempts to investigate the dimensions of an ISP's service quality, and their effects
on customer loyalty in high-tech services. Data was obtained from 1231 internet users. The …

Purpose–The purpose of this paper is threefold: first, to identify the dimensions for
evaluating the service quality of internet service providers (ISPs); second, to investigate the …

Past research on measuring service quality in Internet banking is scarce. This study adapts
the dimensions of the SERVQUAL (Zeithaml et al., 2000, 2002) and attempts to examine …

This article explores the potential dimensions of Internet service quality and examines its
impact on customer satisfaction and customer behavioral intentions in the banking context in …

Banking, a demand-driven industry is vastly growing to date by consistently expanding its
client network via internet banking. The rendered service quality by banks has nevertheless …

This exploratory study expands the knowledge concerning service qualitydimensions in the
context of Internet commerce, from the differing perspectives oftwo groups: Internet …

Purpose–This paper aims to investigate the antecedents to attitudinal and behavioural
loyalty of customers of Internet service providers (ISPs). In addition, this study endeavours to …

This study explores service quality dimensions in Internet Banking in the State of Kerala
(India) and investigates the effect of these dimensions on customer satisfaction. The service …