We conducted a field study to investigate the social acceptance of social robots by stores,
particularly for attracting passersby, which today's robots can autonomously perform. From …

Consumers often respond positively to social service robots in retail context but less is
known about the expectations and success criteria of the management and retailers for such …

People tend to respond positively to social service robots in field trials in public places. Less
is known how their perceptions and attitudes evolve if the same robot is presented frequently …

Social service robots are gradually entering into shopping malls to provide guidance and
information services to the consumer customers. Earlier literature has reported that usually …

Robotics researchers foresee that robots will become ubiquitous in our natural
environments, such as our homes. For a successful diffusion of social robots, it is important …

Social robots are gradually being introduced in public places to perform various service
tasks in which the robots interact with users in the service front line. The presence of social …

A mismatch between the user's expectations and the actual reality of social robots may
negatively impact the acceptance and use of the robot. Given that the use of personal robots …

The increasing mere presence of robots in everyday life does not automatically result in
gradual acceptance of these systems by human users. Over the past years, we have …

This paper reports the challenges of developing multiple social robots that operate in a
shopping mall. We developed a networked robot system that coordinates multiple social …

This paper presents a study using multiple robots with different socially interactive
functionalities in a hotel public space. We analyzed the human attitude toward different …