Ever since the rise over the internet, it has influenced the way humans communicate. Instead
of locally conversing with a small group of people, the internet provided us with the …

Significant advances in the field of artificial intelligence have given a strong tailwind to the
spread of technologies based on it. AI technologies are increasingly influencing private …

Dark Patterns are design patterns used to trick users into acting against their real interest.
The web provides an infinite number of services accessible to anyone, which do not always …

What would happen if a chatbot tries to manipulate your emotions? Can a modern language
model output stable sentiment oriented conversations which can manipulate the user? We …

As technology plays an ever-greater role in the everyday life of people, during the last
decade there has been a rising concern about designers using their knowledge of human …

Chatbots have become a worldwide phenomenon and find application in many different
domains. However, their inability to reliably succeed in social contexts (eg, on Social …

Customer ratings are valuable sources to understand their satisfaction and are critical for
designing better customer experiences and recommendations. The majority of customers …

Chatbots are increasingly becoming important gateways to digital services and information—
taken up within domains such as customer service, health, education, and work support …

A key challenge in designing conversational user interfaces is to make the conversation
between the user and the system feel natural and human-like. In order to increase perceived …

Now that we are equipped with the necessary skills to develop great conversational
experiences for our customers, it is clear you will create the next killer bot. It will integrate …