Abstract Service robots are on the rise. Technological advances in engineering, artificial
intelligence, and machine learning enable robots to take over tasks traditionally carried out …

Service organizations, emboldened by the imperative to innovate, are increasingly
introducing robots to frontline service encounters. However, as they augment or substitute …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …

The Covid-19 pandemic has stimulated the use of social robots in front-office services.
However, some initial applications yielded disappointing results, as managers were …

With the emergence of AI-powered products and services, the hospitality industry has started
to adopt service robots to transform the guest experience. Despite this growing interest …

Robot use in the service industry has been gaining momentum, not only for potential cost
reduction reasons, but to allow establishments to improve their service quality. However …

As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

Viewing robots as service agents that provide services to customers for value exchange, the
study developed a scale to measure robotic service quality. The scale underwent several …

Due to rising online competition, increasing cost pressure and cross-channel customer
journeys, stationary retail has tried to develop innovative value propositions and co-create …

This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …