Robots and artificial intelligence are essential to the future of the hospitality industry, and
they are receiving increasing interest from hotel managers and researchers. However, the …

Understanding consumer emotions arising from robot-customers encounters and shared
through online reviews is critical for forecasting consumers' intention to adopt service robots …

Robots and artificial intelligence represent a newly emerging trend in tourism and
hospitality. However, studies examining how cultural perceptions influence tourists' …

Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …

Purpose The purpose of this study is to explore consumer reviews with robotics based on
the five dimensions for evaluating user experiences (ie embodiment, emotion, human …

Purpose This paper aims to analyze if and to what extent mechanical artificial intelligence
(AI)-embedded in hotel service robots-influences customers' evaluation of AI-enabled hotel …

Purpose The main purpose of this study is to investigate the impact of service robots on hotel
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …

With rapid advances in technologies, especially in artificial intelligence, smart sensors, big
data analytics, and robotics, the service industry began introducing robots to perform a …

Purpose This paper aims to explore theme park visitors' attitudes toward interacting with
robots and investigated the qualities and functions of robotic servers and their influence on …

Purpose The purpose of this study is to explore the impact of the robot restaurant
servicescape and robot service competence (RSC) on customers' behavioral intentions and …