In this study, we proposed and tested a motivational framework of emotional labor. This
model incorporates positive and negative affect, motivation to express positive emotions …

Previous studies have used various external variables and parameters as well as moderator
variables such as emotional intelligence have been to understand emotional labor and its …

This study conceptualizes emotional labor (namely, the display of emotions during service
interactions) in terms of frequency, duration, and emotional dissonance. To identify important …

It is essential for organizations to understand and manage salespeople's emotions. By
monitoring the effects of emotions on the job, management can promote and enhance its …

Emotion management, such as suppressing anger, is performed by individuals to cope in
many social settings. Lab studies, however, have suggested that suppressing emotions or …

It is essential for organizations to understand and manage salespeople's emotions. By
monitoring the effects of emotions on the job, management can promote and enhance its …

Many employees perform emotional labor, regulating their emotions to meet organizationally
mandated display rules (eg,“service with a smile”), which has both professional and …

For many jobs, interacting with others is a major part of the job requirement. Because
interactions can become emotional, many organizations prescribe what emotions their …

Emotional labor refers to the process of regulating both feelings and expressions in
response to the display rules for promoting organizational goals. Existing literature has …

The aim of the research reported in this article was to develop a conceptual model that links
emotional labor strategies performed by service employees to a number of relevant …