Misunderstandings can occur in any dialogue. This applies to communication between
people just as it does to communication between humans and chatbots. Resolving these …

Due to the complexity of natural language, chatbots are prone to misinterpreting user
requests. Such misinterpretations may lead the chatbot to provide answers that are not …

Chatbots are getting increasingly popular in businesses, and particularly in customer
services, but there is also a growing interest in developing artificial conversational agents …

Rapid digitization and the emergence of the internet and mobile devices have altered how
individuals communicate with businesses. Chatbots are specially designed and developed …

There is a visible eagerness in the business community to integrate chatbots with their
websites and mobile apps. They provide a humanised interface to information and can serve …

As part of the raging commercial development of chatbot systems, the ability to improve the
quality of conversations quickly and consistently is crucial. In this work, we focus on …

A chatbot is a dialog-exchanging system designed to facilitate meaningful and empathetic
conversations between humans and computers. Chatbot emerged like a machine which …

The vision of a compelling conversational interface is not easily attainable. We know that a
key success factor for chatbots and natural language user interfaces is how well they can …

Over a long period of time, human-human communication has evolved from gestural origins
without much of a structure to a natural language that enables successful and complex …

This book constitutes the proceedings of the 7th International Workshop on Chatbot
Research and Design, CONVERSATIONS 2023, which was held during November 2023 …