Last-mile delivery is the quintessential example of a logistics sector that is ripe for
innovation, owing to a powerful confluence in the advancement of technologies and …

Purpose Although humanoid robots are increasingly adopted in many business settings, the
dynamic effects of anthropomorphism and the functional perceptions of service robots on …

With the growth of e-commerce, subsequent transportation services have also received a lot
of demand. The pandemic has reduced people's physical interaction, driving the need for …

The unprecedented outbreak of the novel coronavirus has led to a great shift toward online
retailing and accelerated the need for contactless delivery. This study investigates how …

The use of autonomous robots has gained notion in the digital age and self-driving delivery
robots are no exception. Many countries have started trialing the use of self-driving delivery …

The unprecedented outbreak of the novel coronavirus (COVID-19) has led to a great shift
towards online retailing and accelerated the need for contactless delivery. With the urgent …

This study explores the influence of consumer emotions, specifically pleasure and arousal,
on the intention to use retail service robots. Through a survey of 323 people using an online …

The emergence of new e-commerce and vehicle communication technologies has paved
the way for innovative approaches in delivering goods to end consumers. Recent …

Although robots are increasingly being deployed in service industries, the field of research
pertaining to consumer responses to service robots remains insufficient. This dearth of …

Understanding the determinants of customer choice between human staff or service robots
will assist service firms to encourage service robot adoption and improving their return on …