This study examined the use of specific forms of emotion regulation at work, utilizing Gross's
[Gross, JJ (1998). The emerging field of emotion regulation: An integrative review. Review of …

Research in industrial and organizational psychology demonstrates that the regulation of
negative emotions in response to both organizational stressors and interpersonal workplace …

The study used a time-sampling method to test aspects of A. Grandey's (2000) emotion
regulation model of emotional labor. Eighteen customer service employees from a call …

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …

Emotion management, such as suppressing anger, is performed by individuals to cope in
many social settings. Lab studies, however, have suggested that suppressing emotions or …

Because our emotions are crucial determinants of how well we function in our personal and
professional lives, researchers from different perspectives have sought to understand how …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …

Using a sample of employees from a wide range of occupations, this research examines the
general communication rules that govern emotion management in all aspects of …

Research in organizational behavior focuses on expressed and felt emotions as indicators
of employee health and satisfaction. In contrast, less conceptual and empirical work …