The study used a time-sampling method to test aspects of A. Grandey's (2000) emotion
regulation model of emotional labor. Eighteen customer service employees from a call …

Emotion management, such as suppressing anger, is performed by individuals to cope in
many social settings. Lab studies, however, have suggested that suppressing emotions or …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

This study examined the use of specific forms of emotion regulation at work, utilizing Gross's
[Gross, JJ (1998). The emerging field of emotion regulation: An integrative review. Review of …

This study conceptualizes emotional labor (namely, the display of emotions during service
interactions) in terms of frequency, duration, and emotional dissonance. To identify important …

Emotion work (emotional labour) is defined as emotional regulation required to display
organizationally desired emotions by the employees. It has received increased attention …

Managing emotions in the workplace, termed emotional labor (Hochschild, 1983), is
becoming increasingly important as the economy continues to become more service …

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …

Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …

Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …