Business is moving online, not as a matter of choice, but as a matter of necessity. The use of
the Internet as a channel for commerce and information presents an opportunity for business …

Electronic consumer relationship management (E-CRM) features are among the main
factors contributing to the success of any ecommerce Web sites. E-CRM programmes and …

This paper analyzes the availability of electronic customer relationship management (E‐
CRM) features on retail Web sites and their relationship to consumer satisfaction and site …

The aim of this study is to explain the impact of Web site characteristics on the relation
between customer relationship management (CRM) and customer loyalty. Data collected …

Purpose The purpose of this paper was to examine the relationship between electronic
customer relationship management (E-CRM) and customer satisfaction through the …

The purpose of this study is to determine the relationship of e-service quality (ESQ) and
ease of use (EOU) to electronic customer relationship management (E-CRM), which is …

Electronic Customer relationship management performance E-CRM is a comprehensive
business and marketing strategy that integrates people, process, technology and all …

This research investigates the relationship between the marketing efforts of electronic
customer relationship management (e-CRM) and loyalty in Hong Kong's banking industry. A …

Although extensive academic research has examined the dynamics of interpersonal
interactions between service providers and customers, much less research has investigated …

Customer relationship management is an integral component of business strategy for on-
line service providers. This paper investigates the aspects of on-line transactions in …