Advances in Internet technologies have led to the popularity of technology-based self-
services, with the design of such services becoming increasingly important. Using …

This research examines the relationship between service design and citizen satisfaction with
e‐government services. Based on a multidimensional conceptualization of service, we …

Purpose A government website is considered as an electronic government service delivery
system (eGSDS). The authors look at this eGSDS from its process point of view. This study …

Inspired by ever evolving information technologies and the myriad of successful business
cases that reap the benefit of new technologies, many governments around the world have …

E-government projects provide many advantages and offer benefits to governments and
their citizens. Hence, the big issue and challenge for governments are how they can …

Despite extensive deliberations in contemporary literature, the design of citizen-centric e-
government websites remains an unresolved theoretical and pragmatic conundrum …

E-government systems effectively deliver public services to citizens as well as improve
productivity and reduce costs for government departments. A pressing issue for many …

The effectiveness of user interactions and engagement with e-government hinges on the
extent to which the information and services being offered are user-centered, and in …

Public e-services have become an increasingly important topic on the public agenda. The
decision about which services are provided electronically is the responsibility of public …

In the past decade, governments all over the world have incrementally employed E-
Government websites to improve public administration efficiency by augmenting the …