This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we …
Purpose A government website is considered as an electronic government service delivery system (eGSDS). The authors look at this eGSDS from its process point of view. This study …
JK Lee, HR Rao - Decision Support Systems, 2009 - Elsevier
Inspired by ever evolving information technologies and the myriad of successful business cases that reap the benefit of new technologies, many governments around the world have …
E-government projects provide many advantages and offer benefits to governments and their citizens. Hence, the big issue and challenge for governments are how they can …
Despite extensive deliberations in contemporary literature, the design of citizen-centric e- government websites remains an unresolved theoretical and pragmatic conundrum …
W Bhuasiri, H Zo, H Lee, AP Ciganek - Information Technology for …, 2016 - Taylor & Francis
E-government systems effectively deliver public services to citizens as well as improve productivity and reduce costs for government departments. A pressing issue for many …
PT Jaeger, JC Bertot - … Enabled Transformation of the Public Sector …, 2012 - igi-global.com
The effectiveness of user interactions and engagement with e-government hinges on the extent to which the information and services being offered are user-centered, and in …
LE Pleger, A Mertes, A Rey, C Brüesch - Government Information Quarterly, 2020 - Elsevier
Public e-services have become an increasingly important topic on the public agenda. The decision about which services are provided electronically is the responsibility of public …
BW Wirtz, OT Kurtz - International Review on Public and Nonprofit …, 2016 - Springer
In the past decade, governments all over the world have incrementally employed E- Government websites to improve public administration efficiency by augmenting the …