Artificial intelligence (AI) is pervading the government and transforming how public services
are provided to consumers across policy areas spanning allocation of government benefits …

Artificial intelligence (AI) is revolutionizing healthcare, but little is known about consumer
receptivity to AI in medicine. Consumers are reluctant to utilize healthcare provided by AI in …

Although companies increasingly are adopting algorithms for consumer-facing tasks (eg,
application evaluations), little research has compared consumers' reactions to favorable …

AI can make mistakes and cause unfavorable consequences. It is important to know how
people react to such AI-driven negative consequences and subsequently evaluate the …

Puntoni et al.(2021; hereinafter Puntoni et al.) have written a useful, interesting, and
comprehensive summation of many of the promises and potential pitfalls of artificial …

Although algorithms offer superior performance over humans across many tasks, individuals
often exhibit algorithm aversion, resisting algorithmic advice in favour of human …

Artificial intelligence (AI) helps companies offer important benefits to consumers, such as
health monitoring with wearable devices, advice with recommender systems, peace of mind …

There is little research on how consumers decide whether they want to use algorithmic
advice or not. In this research, we show that consumers' lay beliefs about artificial …

When consumers avoid taking algorithmic advice, it can prove costly to both marketers
(whose algorithmic product offerings go unused) and to themselves (who fail to reap the …

Fueled by ever-growing amounts of (digital) data and advances in artificial intelligence,
decision-making in contemporary societies is increasingly delegated to automated …