During the twenty-first century, the topic of service innovation has gained increasing
attention and moved from the margins of innovation studies to a position of some …

This paper examines the development of service innovation as a research field since the
publication of Richard Barras' seminal paper 'Towards a Theory of Innovation in Services' in …

This is the first book that summarizes the 20-year history of service innovation research and
combines it with the future need to adopt a systems view in the field of service research. The …

There have been numerous reviews and overviews of the conceptualisation and theoretical
development of services and innovation over the last few years (see, for example, Miles …

This book aims to take account of the major advances made in 'Service Innovation
Studies'(SIS) and above all to provide an agenda setting out the research priorities in the …

Innovation is widely recognized to be a critical contributor to economic growth, quality of life,
and industrial competitiveness. Accordingly, a whole discipline of “innovation studies” …

Services are fast overtaking manufacturing to form a dominant proportion of the world
economy. Service innovation is increasingly seen as a vector of sustainable growth and …

This essay discusses how service innovation has moved from being a topic attracting little
interest, to one that is increasingly focus in innovation studies. While this means taking …

This descriptive report has explored the relation between management in service firms,
service characteristics and firm characteristics during the innovation processes of service …

Abstract Service innovation emerged more than a decade ago and is considered as the
main source of competitive advantage between the market and firms. Due to the growing …