Background Providing services to patients according to their expectations and needs is
necessary for the success of an organization in order to remain in the competitive market …

Background: Service quality is one of the main challenges in health systems. In quality
management, service recipients play an important role in identifying their needs and …

Introduction: One of the factors that increases competitive ability is to improve the quality of
presented service in organizations such as hospitals. Providing superior services through …

Primary health care is the core of the health system of each country and assessing quality of
these services is the first step in planning to maintain or promote health status of people. The …

Over the past decade, the number of private centers providing health care services in Iran
has had a continuous growth and the highly competitive market in private hospitals industry …

Background & Objectives: Evaluation of the quality of hospitals services is very valuable.
The results of evaluations can be useful to healthcare providers and patients by identifying …

Introduction: The quality of service has an important role in the success of health care
organizations. Service quality has been an important research topic in view of its significant …

Methods In this cross-sectional study, the perspectives of 400 patients were assessed about
the quality of the services provided by educational hospitals in Kermanshah (western Iran) in …

Background and purpose: Services quality is an important factor of satisfaction, as well as a
remarkable tool for marketing to achieve the competitive differentiation and promotion of …

Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …