With the emerging a new phenomenon of Internet, the banks have gone through the
traditional process and have reached the stage of modern banking in their career. Following …

The generic service quality dimensions are identified using an exploratory factor analysis
(EFA). Next the reliability and validity of the factors and customer satisfaction and customer …

Along with emergence of the electronic banking services, its quality as a known competitive
advantage has had direct impact on customer satisfaction. This study aimed at measuring …

Purpose: This paper attempts to explain the effect of information technology on service
quality and measures the impact of technology enabled service quality through customer …

In this ever-growing competitive banking industry, understanding the effect of electronic
banking service quality on customers' satisfaction and loyalty is the secret to being …

This study seeks to discover the answer to this question by reviewing the literature and other
studies in Iran and other countries: What factors are the main factors in customer satisfaction …

Purpose The aim of this empirical study is to investigate an integrated model that captures
the way service quality of banking kiosks (BK-SQ) exerts its impacts on customer perceived …

Internet banking is one of the most upcoming phenomena which is helping banking sector's
growth in India. With changing patterns of consumer behaviour and the increasing use of …

Survival of any organization in today's competitive environment, is based on clients. Every
organization and its customers' current and future needs are identified and satisfied by …

The current age of globalisation has urged developing nations' banks and customers to
keep abreast with the global market, within which they have a higher likelihood to face …