Methods: The setting of the study was low-and medium-capacity hospitals in the Greater
Accra Region of Ghana. Patients in wards and outpatient departments in the hospitals …

Hospitals are increasingly realizing the need to focus on service quality as a measure to
improve their competitive position in today's highly competitive environment. The aim of the …

Introduction: The Servqual (an acronym from the words “service” and “quality”) method is
used to assess the quality of provided services on the basis of standardised evaluation …

Purpose: Healthcare organizations operating in the public sector are experiencing
increasingly low trust on the part of the patients in terms of the quality of care provided …

This paper reports on a study that investigates the applicability of a modified SERVQUAL
instrument as a means of measuring service quality in two types of health service …

Purpose The purpose of this paper is to determine the best measure among several
alternatives (SERVQUAL, weighted SERVQUAL, SERVPERF, weighted SERVPERF) and …

The service quality measurement scale (SERVQUAL) has been widely used in research to
measure quality of service. The aim of this paper is to demonstrate the use of SERVQUAL for …

Materials and Methods: In this descriptive and analytical study, 361 patients were examined
from different hospital wards. To collect data a questionnaire was used that included …

Measuring and evaluating the satisfaction level of the individuals who benefit from
healthcare services is very important and may assist improving healthcare service quality …

Background: This study aimed to translate the SERVQUAL questionnaire adapted for
hospital services by Babakus et al. to Persian language. This questionnaire consists of five …