The increasing use of online shopping has escalated product returns and consequently the
importance of their management. In parallel, the increasing scholarly interest on the subject …

Purpose–With the rapid growth of consumer sales being fulfilled through omni-channel
retailing, the purpose of this paper is to explore the subsequent impact on the levels of …

Purpose: The Covid-19 pandemic affected customers' shopping and returns behaviours and
significantly aggravated the problem of high product returns rates and returns fraud …

Product Returns (PR) are an inevitable yet costly process in business, especially in the
online marketplace. How to deal with the conundrums has attracted a great deal of attention …

Purpose Performing retailing in a complete omnichannel manner is not a simple task, and it
considerably increases the complexity of supply chain management operations. This paper …

Purpose: Retail businesses aim to give customers a positive experience when shopping in
their stores or online channels. Easy or" frictionless" product returns are part of this …

Issues related to supply chain and reverse logistics based on various volatile environmental
factors have drawn the attention of researchers quite often, which is evident in the form of …

Omnichannel retailing and post-pandemic recovery: building a research agenda | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

Purpose The purpose of this paper is to examine the potential impacts of various variables
on product return activities after online shopping. Previous studies on customer behaviour …

The objective of this dissertation is to build research at the intersection of consumer returns
management and supply chain risk management. As organizations confront the challenges …