This study investigates the impact of service quality dimensions ie health, administrative and
hotel on the hospital image. Furthermore, it identifies patient satisfaction as a mediator on …

The primary goal of this research is to empirically examine the function of hospital image in
mediating the relationship between care cost, healthcare service quality, and patient …

The increasing numbers of public and private hospitals have resulted in the competitive
environment in healthcare industry. This situation needs cooperation and support from the …

The aim of this study is to reveal the factors in improving patient satisfaction at health
institutions. In line with this aim, the effect of service quality perceptions and corporate image …

This research aimed to study significant relationships among factors influencing customer
satisfaction and loyalty in the health care service industry. In order to test the conceptual …

Patient-centered care has become a key driver in recent healthcare reform. Meanwhile,
healthcare consumers have become more aware and concerned about the quality of …

In today's world, most industries use service quality in a variety of fields. The five service
quality characteristics are tangible, assurance, reliability, responsiveness, and empathy, and …

Average service quality perception toward Government hospitals lead to increasing demand
for good quality Government health care in Mayiladuthurai Taluk. Observing the growth of …

The purpose of this study is to examine and describe: 1) the influence of functional quality
towards the image of the hospital, 2) the influence of technical quality towards the image of …

This research aims to investigate the structural relationships between inpatient satisfaction
and service quality dimensions. To that end, a multidimensional model was developed and …