Interactions between consumers and humanoid service robots (HSRs; ie, robots with a
human-like morphology such as a face, arms, and legs) will soon be part of routine …

Although robots are increasingly used in service provision, research cautions that
consumers are reluctant to accept service robots. Five lab, field, and online studies reveal an …

Abstract Service robots are beginning to be a popular choice in the frontline of customer
service. It is important to explore how interacting with humanoid service robots (vs. human …

Journal of the Academy of Marketing Science embarrassment in service encounters,”
Holthöwer and van Doorn illustrate situations where consumers prefer to be served by …

The restaurant industry has witnessed a dramatic rise of service robots. Previous research
suggests that humanoid service robots are perceived as social entities and thus might lead …

There is a growing need to understand how consumers will interact with artificially intelligent
(AI) domestic service robots, which are currently entering consumer homes at increasing …

Purpose Although humanoid robots are increasingly adopted in many business settings, the
dynamic effects of anthropomorphism and the functional perceptions of service robots on …

The emerging introduction of humanoid robots in service encounters is becoming a reality in
the present and the short-term. Owing to this unstoppable advance, there is a need to better …

Despite humanoid service robots having attracted considerable research attention, it
remains unclear how consumers respond to some specific human characteristics of robots …

An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …