Emotion regulation processes are a crucial aspect of the working role in jobs which require
employee-customer interactions: What kinds of regulation processes are activated, with what …

Do hospital employees regulate their emotions so they are in line with their job
requirements? What effects do such regulation processes have on workers' psychophysical …

In some occupations, particularly in the service sector, dealing with patients or clients may
require an employee to pretend to have emotions that they do not really have, or to actually …

Emotion work (emotional labour) is defined as emotional regulation required to display
organizationally desired emotions by the employees. It has received increased attention …

This paper aims at understanding the processes explaining the protective effect of trait
emotional intelligence (trait EI) regarding occupational stress. The present study focuses on …

The relationship of emotional work with emotional exhaustion and a variety of attitudes
towards the job and the organization was investigated in a sample of Hellenes (Greek) …

Background: Emotional labor, defined as the process of regulating feelings and expressions
as part of the work role, is a major characteristic in call centers. In particular, interacting with …

Drawing from job demands–resources theory (Demerouti et al., 2001), this article
investigates the effect of psychological flexibility, relative to surface and deep acting, in the …

This article discussed emotion work as a neglected area in organizational stress research.
Emotion work (emotional labour) was defined as the emotional regulation required of the …

Dickens draws attention to the way in which we sometimes have to constrain our emotional
lives according to our occupational role, and the discomfort this can cause. Dickens was …