Methods In this cross-sectional study, the perspectives of 400 patients were assessed about
the quality of the services provided by educational hospitals in Kermanshah (western Iran) in …

Primary health care is the core of the health system of each country and assessing quality of
these services is the first step in planning to maintain or promote health status of people. The …

Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

Background Providing services to patients according to their expectations and needs is
necessary for the success of an organization in order to remain in the competitive market …

Background: Services quality is a distinctive factor and the most powerful competitive
weapon where most of servicing organizations have in their properties. Offering services …

Over the past decade, the number of private centers providing health care services in Iran
has had a continuous growth and the highly competitive market in private hospitals industry …

Background Primary health care is the entry point to the health-care system and regarded as
an essential step to achieving universal health coverage. The present study aimed at …

Introduction: Quality of services is considered as one of the main indexes of progress and
success in any organization. The aim of this study was to evaluate the quality of services in …

Introduction: quality of services provided to patients Is prominent in hospitals as a large and
complex service organization and the most important service units within the health system …

Aims: Identifying quality gap of services provided by hospital lead to preparing improvement
projects and programs. This study intends to determine the quality gap in healthcare …