The use of social media in a crisis has been applauded, and is witnessing an increase in
uptake among those involved in crisis management activities, including citizens. Whilst …

This article draws upon desk-based research carried out during the Contribution of Social
Media in Crisis management (COSMIC) project and examines the opportunities and …

This article presents findings from a European project on the Contribution of Social Media in
Crisis management (COSMIC). While limited, the findings are based on desk‐based …

This paper reviews the actual and potential use of social media in emergency, disaster and
crisis situations. This is a field that has generated intense interest. It is characterised by a …

Over the past decade, the frequency of terror attacks around the world has increased. In the
context of the 22 July 2011 terror attacks in Norway, social media use by citizens, and even …

This book is about how different communicators À whether professionals, such as crisis
managers, first responders and journalists, or private citizens and disaster victims À have …

People use social media in various ways including looking for or sharing information during
crises or emergencies (eg floods, storms, terrorist attacks). Few studies have focused on …

The use of social media during crises has been explored in a variety of natural and man-
made crisis situations. Yet, most of these studies have focused exclusively on the …

In June 2011, during the ice hockey Stanley Cup, as the Vancouver Canucks were losing,
riots started in downtown Vancouver. Social media were used to communicate between …

View at publisher (open access) Abstract Introduction. Social media is becoming a vital
source of information in disaster or emergency situations. While a growing number of studies …