The focus of this paper is to evaluate the benefits of a Japanese e-government project. In
this research, the Importance-Performance Analysis (IPA) grid was used to measure the e …

The proliferation of e-commerce in the private sector and of Internet usage by the public has
stimulated global e-government initiatives. The Thailand e-government initiative is based on …

Contrary to early predictions, the evidence suggests that e-business has had limited impact
on small organizations. One of the key reasons is a lack of understanding of these firms' …

Using an end-user satisfaction survey, the perception of the importance of attributes of
information systems was investigated and whether the performance of information systems …

Public organizations are massively using ICTs. Leading to e-government development, they
expect creating public value. However, little empirical evidence about achieving the …

Importance–performance analysis (IPA) is a valuable and popular approach for prioritizing
improvements to the quality of services. Despite its simplicity, shortcomings in the analytical …

Importance–Performance Analysis (IPA) is a simple and useful technique for identifying
those attributes of a product or service that are most in need of improvement or that are …

Purpose The purpose of this paper is to propose and validate a public value-based
framework for evaluating the performance of electronic government (e-government), leading …

Purpose–This paper aims to introduce a European project CEES to develop a standard for
the evaluation of Electronic Government (e‐Government) services from a citizen satisfaction …

In the logistics system of electronic commerce, the major difference between Taiwan and
other countries is the retailing delivery (RD) system. Delivering consistently good service …