Artificial intelligence (AI) applications in the market have become a buzzing trend. The
current research proposed that consumers feel less empathy toward AI (vs. human) …

With the growth of contactless shopping, artificial intelligence (AI) chatbot services have
become an effective tool for brands to interact with consumers. We investigate the effects of …

In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …

Purpose This paper aims to examine the relationships between anthropomorphic cues (ie
degrees of the humanized profile picture and naming) in artificial intelligence (AI) chatbots …

Artificial intelligence (AI) platforms with interactive assistants allow consumers to avail
information and help direct their choices, thus changing the ways in which companies …

The present research focuses on the interplay between two common features of the
customer service chatbot experience: gaze direction and anthropomorphism. Although the …

Artificial intelligence (AI) applications are observed in different industries including the
services, where the impressive changing pace is boosted by the technological advances in …

Artificial intelligence (AI) chatbots and human employees have emerged as the dominant
forms of online customer service. However, existing research rarely connects the service …

What factors drive consumers to use artificial intelligence (AI)-powered chatbots? The
current study examined the associations among AI-powered chatbots' anthropomorphism …

This study examines the double-edged sword effect of chatbot agent anthropomorphism on
customer acceptance in retail e-commerce using social response theory. Scenario-based …